*If your payment was denied and received an email from Paypal stating that your card was not charged, please note that means a refund has been issued by Paypal and will be posted to your acct and will show up in your account depending on the time it takes for your credit card / bank to post it.
 |
|
||||||||
|
|||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Customer Services | ||
| Questions for PickYourShoes.Com? | ||
Frequently Asked Questions or Click on the followng Customer Service Questions for answers. |
||
| ORDER HELP: · I have placed an order and have a question regarding the following: ---TRACK MY ORDER ---CANCEL MY ORDER ---My payment was DENIED/REFUNDED ---Send Money Order ---FREE GROUND SHIPPING FOR 2 pairs or more ---OTHER QUESTIONS: Please email customer.pickyourshoes@gmail.com |
||
Customer Service Phone Number (We do not take Phone Order) : 909.627.6001 (Mon-Fri 9am-5pm pacific time 12pm-8pm eastern time) If this is regarding an order placed, please have your Invoice ID ready, if no one is available or line is busy, please leave a message starting with the invoice ID number, your question, and your phone number with area code. |
||
*Please don't call for out of stock items or sizes currently sold out, please check the website regularly for updates. Please note Customer Service Rep will not answer any questions regarding bulk sale nor questions regarding shoes and sizes not listed on the website. You may be prompt to leave your return number if system is busy. If that happens please leave your full name and phone number so we can call you back as soon as possible. |
||
*If your payment was denied and received an email from Paypal stating that your card was not charged, please note that means a refund has been issued by Paypal and will be posted to your acct and will show up in your account depending on the time it takes for your credit card / bank to post it. |
||
(The customer consent to Paypal to make a charge to his/her credit card / bank acct at the time the order was placed. When an order is denied due to billing / shipping addresses unconfirmed, a credit is posted back to his/her credit card / bank acct immediately but would not show up in the credit card / bank acct until the credit card / bank institution processes it.) |
||
TRACKING MY ORDER: If you would like to find out about the status of your order(once an order is shipped, UPS/Fedex/USPS will automatically send you an email to the email address you provided when you use the checkout system on the website, please check your email first for a tracking number). If you haven't received a tracking number within 2 business days after you submitted your order(don't include Saturday and Sunday), please send your email to Shipping Dept (PYStrack@gmail.com) |
||
CANCELING MY ORDER:If you would like to cancel your order or change your order (orders are processed within 24 to 48 hours, therefore if you wish to cancel your order, you will need to send us an email to Cancellation Dept (order.pickyourshoes@gmail.com), once an order is shipped out, we will not be able to cancel or change your order, you may return the shoes for a refund minus shipping fee. |
||
| PAYMENT DENIED: | ||
(The customer consent to Paypal to make a charge to his/her credit card / bank acct at the time the order was placed. When an order is denied due to billing / shipping addresses unconfirmed, a credit is posted back to his/her credit card / bank acct immediately but would not show up in the credit card / bank acct until the credit card / bank institution processes it.) |
||
our system will automatically deny(cancel) any payment if the shipping address is different from the billing address(this only applies to first time customers). |
||
If you must provide an address different from your billing address please send your payment with an email address from work (corporate email addresses), military (.mil email addresses), educational institution (.edu email addresses). We will make our determination on whether or not to accept your order (we may email you to confirm your ownership of the email account). Any order with free email addresses (Hotmail, MSN, Yahoo email addresses, etc) will be denied automatically. |
||
Please note that if you placed an order to PickYourShoes.Com, your credit card / bank acct (whichever payment method you chose to send to us through Paypal) is charged at the time you placed the order. |
||
If payment is sent using a credit card: |
||
| With a confirmed address (your billing address), we will process your order. | ||
with an unconfirmed address (different from your billing address), we will decide to accept/deny your payment based on Paypal's background info on your acct. If payment is accepted, your order will be processed. If payment is denied, your payment will be refunded to you and you will receive an email from Paypal notifying you of the refund. |
||
| If payment is sent using a bank account: | ||
| With a confirmed address (your billing address), we will process your order once payment is cleared. | ||
with an unconfirmed address (different from your billing address), we will decide to accept/deny your payment based on Paypal's background info on your acct. If payment is accepted, your order will be processed once payment is cleared. If payment is denied, your payment will be refunded to you and you will receive an email from Paypal notifying you of the refund. |
||
| If you have a question regarding a denied payment, please click here My order was denied (customer.pickyourshoes@gmail.com) | ||
| PAYMENT REFUNDED: your payment will be fully refunded if there was a problem with your order. If you have questions regarding your refunded payment, please click here refund my order (return.pickyourshoes@gmail.com) |
||
| RETURNING/EXCHANGING AN ORDER: please click here Return / Exchange Form | ||
| SENT A MONEY ORDER: If you sent a money order to us and haven't received a tracking number. Reach us through the Contact Form | ||
FREE SHIPPING: If you placed an order for two pairs or more, you qualify for free GROUND shipping . Free UPS ground shipping only apply to orders with more than 1 item per shipment. Orders placed by same customer going to same address can be combined to qualify for free ground shipping only if we receive the request to combine shipments before processing. (USA Customers only, not applicable for AK, HI customers), if you were charged for shipping, you must select the wrong shipping method (ie 2day or overnight). |
||
