Frequently Asked Questions

PickYourShoes has been in business since 2002 and take great pride in what we sell. We only sell authentic shoes, gear, apparel and accessories. No variants and no fakes.

PickYourShoes.com purchases directly from name brands and retailers only.

*PickYourShoes.com does not purchase from Factories in China and does not have any relationship with any business in China. We have received reports of factories and businesses claiming to be suppliers of PickYourShoes.Com. Please do not be fooled.

PickYourShoes.com is an online store with office and warehouse in southern California, we do not operate a retail store.

PickYourShoes.com locates in Diamond Bar, California with warehouse in Chino, California.

To reach us, please visit Contact Us Page.

For product return and exchange, please visit Return Page.

PickYourShoes.com gets products directly from the brands and 100% authentic. We are authorized online dealer for most brands carried on the site including Adidas, Asics, Onitsuka Tiber, Puma, New Balance, Supra, Creative Recreation, Lacoste, Timberland, DC and more.

We are constantly looking for new brands and vendors. Please email peng.cheng@pickyourshoes.com with detail.

For Marketing inquiries, please email Marketing Department.

Our 100% satisfaction guarantee ensures that every item you purchase at PickYourShoes.com meets your high standards - or you can return it for a refund if the following conditions are met:

If you're ever dissatisfied with an item, you may return your purchases, please visit Return Page.

Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or later, Firefox 3.5 or later, Safari 4.0 or later or Google Chrome 2.0 or later.

If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

Please contact the customer service at 1-909-627-6001 immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

Click Here to see our Return Policy.

PickYourShoes.com currently accepts Visa, MasterCard, Discovery, American Express, and PayPal for all orders.

Customers without a PayPal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

PickYourShoes.com accepts international credit cards via PayPal for All International Orders.

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

We accept three types of money order/transfer as follow:
  1. US Postal Office Money Order
  2. Western Union Money Transfer
  3. MoneyGram Money Transfer

To place a money order transaction, please checkout through the "Money Order / Wire Payment" selection during checkout. Important Notes:

• Please do not send cash!
• Please include shipping fee, and add 9.75% tax for if you are California resident
• Please keep the receipt stub for your reference
• Please understand that we cannot be responsible for lost mail
• Please make money order/transfer payable to:
  PickYourShoes.com
• If you have any question regarding money order or money transfer, please call us at 1-909-627-6001

For US standard shipping, you should receive your order within 3-7 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

For International order, please allow 3~10 business days. If order has not arrived within the time period, there might be delay due to destination country's custom clearing process. Feel free to contact us to help you locate your package at any time.

For more information on Shipping, please visit Shipping Information.

Depends on the shipping options that you have chosen, your delivery day will fall into one of these categories:

* All expedited orders placed after 12pm PST, please allow 1 additional business day for delivery.

Once an order has shipped out, we will send you an email with the tracking number. You can then find your order shipping status here.