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Customer Service Questions
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Contact/Customer
Service or check out our "Frequently
Asked Question" section for immediate answers for
your questions.
Customer Service Phone Number
(We do not take Phone Orders): Please
note Customer Service Rep will not answer any questions
regarding bulk sale nor questions regarding shoes and
sizes not listed on the website.
909.598.8683 Mon-Fri 9am-5pm pacific
time 12pm-8pm eastern time. You may be prompt to leave
your return number if system is busy. If that happens,
please leave your full name and phone number so we can
call you back as soon as possible.
Help with your order (including
order cancellation and Payment denial questions) please
go to Customer
Service Info
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FAQ
Q: What Payment Methods does PickYourShoes.Com
accept?
A:PickYourShoes.Com uses Paypal's shopping
cart system to accept credit card and bank payments. (For
First Time customers, please make sure to place your order
to your billing address or we will deny your transaction.
We can only ship to an address different from your billing
address if you are a returning customer.)
Customers without
a Paypal account will have an option to set up an account
with Paypal while you go through the payment process. However,
you do not need to create a PayPal account if you choose not
to. You will be prompted by PayPal concerning whether you
would like to create an account with them or not after the
transaction goes through.
If you have
or choose to create a Paypal account, returning purchases
to PickYourShoes.Com or to any websites that accepts Paypal
payments as well as eBay auctions can be done in a few clicks.
Paypal is an eBay company with industry leading security to
protect your financial info.
What
is Paypal?
We also take money orders and western
union payments
Money
Order Payment Detail
Q: Where is PickYourShoes.Com?
A: We are located in 20651 Golden Springs
Dr. Suite #288, Diamond Bar, CA 91789
Q: What is PickYourShoes.Com's Return Policy?
A: We will gladly accept return in brand
new condition. All shoes purchased from PickYourShoes.Com
can only be returned in brand new condition with original
box and all applicable accessories (ex. retro card, original
shoe laces, etc..) The return must be requested 14 days from
the day the shoes are delivered to our customers. Returns
and exchanges back to PickYourShoes.Com must be posted marked
within 14 days your request has been approved.
>>Online
Return Application Form
*Defective shoes must be mailed back to
Manufacturers (example: Nike, Adidas) in exchange a gift certificate
at the shoes' suggested retail price value. We can only guarantee
that the shoes purchased from PickYourShoes.Com are authentic
and in brand new condition, no exceptions. We can not guarantee
the condition of the shoebox. For collectors or as a gift,
please add a note on the note line when placing the order
for us to pick the best shoebox. For detail information on
how to return your defective shoes to Nike please email us.
Q: Is PickYourShoes.Com a retail store?
A: We are currently only an online store
with office and warehouse in Walnut, California. No retail
locations.
Q: Are PickYourShoes.Com's Products Authentic?
A: We only sell authentic shoes. No variants
and no fakes. PickYourShoes.Com has direct dealership with
most of the brands carried on the site. Other merchadise are
purchased through authorized dealers. Every product is guaranteed
authentic.
Q: How does PickYourShoes.Com get such collection
of rare and exclusive shoes?
A: PickYourShoes.Com has top tier dealership
with the brands we carry. We also have arrangements with many
domestic & foreign shoe stores to exchange or buy shoe
styles that are limited edition or shoes that are not released
in the U.S.A. We are always looking for new suppliers who
can supply us rare & unique authentic shoes. If you are
interested in becoming a supplier to PickYourShoes.Com, please
send an email to pys_sell@hotmail.com.
Q: Is My Payment to PickYourShoes.Com Secure?
A: All Payment are done online through
the 100% secured "https" Paypal server. Paypal is
an eBay company that is trusted world wide. PickYourShoes.Com
will never get your credit card number (Paypal transfers your
payment to us) and you never have to worry about your credit
card info gets stolen or sold to other party online because
Paypal protects the sensitive information on its online secure
servers.
Q: Are the sizes listing on PickYourShoes.Com
Men's sizes or Women's sizes?
A: All shoe sizes on PickYourShoes.Com
are in US Men's sizes unless stated as US WMNS (women's) or
US Boy sizes.
Q: Does PickYourShoes.Com have a satisfaction
guarantee?
A: We have a 100% satisfaction guarantee.
If you are not satisfied with your product within 14 days
of receipt you can send it back to us for full refund (less
shipping fees)
* All returns and exchanges must be in original new condition
with all accessories in new condition. We cannot take back
any worn or used products. *Additional shipping fee will be
requested for exchange.
Q: PickYourShoes.Com Suppliers?
A: PickYourShoes.Com purchases directly
from manufacturers and direct dealers only.
*PickYourShoes.Com does not purchase from
Factories in China and does not have any relationship with
any business in China. We have received reports of Factories
and business claiming to be suppliers of PickYourShoes.Com.
Please do not be fooled.
>>Online
Return / Exchange Application Form
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