Return / Exchange

We guarantee our products are brand new, authentic and come in its original box / packaging. We will not be able to guarantee the condition of the shoebox or if the shoes have minor crease, etc. If you are a collector, we would recommend for you to purchase from a retail store so you can physically inspect the product.

Easy, Convenient Returns.

If the product you received is "defective", we will exchange it for the same item instead of processing a refund. Otherwise, you may return any products purchased from pickyourshoes.com within fourteen (14) days of the date of delivery in their original, unused condition including original shoebox (shoebox can't be taped up and must be returned as well) for a full refund of the merchandise value, if you received the free ground shipping and are returning the entire order, you will be charged $8 for first item and $6 for each additional item as you don't qualify for free ground shipping (If just apparel first item is $6 and $4 each additional). Returns generally take 2-4 weeks to process. Credit for returns will be issued to the original payment method. Also, for bounce back packages that received the free ground shipping, you will be charged the same fee as return orders. To return, please fill out the form below:

To expedite your order process and ensure that you will be able to receive the item of your choice before it's sold out, we no longer process exchange to avoid delay. Instead, please return your original item for full refund and then place a new order online to avoid delay or items being out of stock by the time it is processed.

For refunds, customers must apply for return through the online return application form below within 14 days upon receiving the merchandise. Merchandises must be in their original condition and packaging. No refunds will be allowed if these conditions are not met. Please contact us if you have any questions.

Please fill out the form below to describe problems or concerns regarding the products you have received. You may either return the product for an exchange the product for a non-defective one, a correct one, or a different product.